Outstanding Customer Service
I received this email as a forwarded message from my mom today. I read it and cried.
Why am I posting it on my business blog? Because it's an excellent example of providing customer service that goes above and beyond.
We all want to stand apart and be remembered by our customers. Providing the highest quality customer service can certainly get people talking.
Go above and beyond for YOUR customers.
————– Begin Email ———–
This is one of the kindest things I've ever experienced. I have no way of knowing who sent it, but there is a beautiful soul working in the dead letter office at the Post Office.
Our 14 year old dog, Abbey, died last month. The day after she died, my 4 year old daughter Meredith was crying and talking about how much she missed Abbey. She asked if we could write a letter to God so that when Abbey got to heaven, God would recognize her.
I told her that I thought we could so she dictated these words:
Will you please take e care of my dog? She died yesterday and is with you in heaven. I miss her very much. I am happy that you let me have her as my dog even though she got sick.
I hope you will play with her. She likes to play with balls and to swim. I am sending a picture of her so when you see her. You will know that she is my dog. I really miss her.
We put the letter in an envelope with a picture of Abbey and Meredith and addressed it to God/Heaven. We put our return address on it ?
Then Meredith pasted several stamps on the front of the envelope because she said it would take lots of stamps to get the letter all the way to heaven. That afternoon she dropped it into the letter box at the post office. A few days later, she asked if God had gotten the letter yet. I told her that I thought He had.
Yesterday, there was a package wrapped in gold paper on our front porch addressed, ‘To Meredith , ‘ in an unfamiliar hand. Meredith opened it. Inside was a book by Mr. Rogers called, ‘When a Pet Dies.' Taped to the inside front cover was the letter we had written to God in its opened envelope. On the opposite page was the picture of Abbey & Meredith and this note:
Abbey arrived safely in heaven.
Having the picture was a big help. I recognized Abbey right away.
Abbey isn't sick anymore. Her spirit is here with me just like it stays in your heart. Abbey loved being your dog. Since we don't need our bodies in heaven, I don't have any pockets to keep your picture in, so I am sending it back to you in this little book for you to keep and have something to remember Abbey by.
Thank you for the beautiful letter and thank your mother for helping you write it and sending it to me. What a wonderful mother you have. I picked her especially for you.
I send my blessings every day and remember that I love you very much.
By the way, I'm easy to find, I am wherever there is love.
I appreciate shares and I adore comments! Please share your thoughts.
Angie (Losing It and Loving It)February 6, 2009 at 1:58 pm
Oh my goodness, that was so sweet. Sitting here crying too. Thanks for sharing!
NicoleFebruary 6, 2009 at 1:42 pm
Yes, I checked Snopes, too. It’s a true story. 🙂
Lillie AmmannFebruary 7, 2009 at 1:31 am
Thanks for sharing this tear-jerker, Nicole. Beautiful.
NanetteFebruary 8, 2009 at 7:47 am
Thanks for sharing. What a wonderful way to start my day.
Mary LutzFebruary 8, 2009 at 9:13 pm
Thanks for making me cry! What a beautiful story and you’re right! What an awesome person he or she is!
Kate(Mamastime)February 9, 2009 at 6:57 pm
Those kind of stories are what life is all about. Thanks for sharing it–it was wonderul!
JohnFebruary 11, 2009 at 12:05 pm
Cute story. That was very good customer service and although some might consider it unconventional, its all about pleasing the customer.