Comments on: Best Help Desk Support Solutions for Online Businesses https://nicoleonthenet.com/6583/best-help-desk-support-solutions-for-online-businesses/ Nicole Dean educates and empowers entrepreneurs to create kick ass businesses so they can live life with no regrets. Sun, 21 Feb 2021 19:52:05 +0000 hourly 1 https://wordpress.org/?v=7.1 By: Kassanndra https://nicoleonthenet.com/6583/best-help-desk-support-solutions-for-online-businesses/#comment-1347 Fri, 01 Jun 2012 10:22:58 +0000 http://www.nicoleonthenet.com/?p=6583#comment-1347 Hey Nicole, You should add HappyFox to your list of help desk solutions. HappyFox has an intuitive user interface and powerful automation features that would help increase your efficiency in handling your incoming customer requests. Give it a shot!

Kassanndra
Marketing Coordinator (HappyFox)

]]> By: Glennette https://nicoleonthenet.com/6583/best-help-desk-support-solutions-for-online-businesses/#comment-1346 Sun, 28 Nov 2010 03:28:39 +0000 http://www.nicoleonthenet.com/?p=6583#comment-1346 Hey everyone! For years I have used WHMCS and I absolutely love it! It does everything you all mentioned (even email piping). Probably used mostly by web hosts but I see no reason it couldn’t be used for any business that needs a ticketing system. It covers billing and support tickets. I actually use it for project management as well. Anything I need to do for a client, even graphics or content management, is added as a ticket so it can be tracked easily.

Check it out at http://www.whmcs.com/members/aff.php?aff=2075

Glennette Goodbread

]]> By: Ronnie Nijmeh https://nicoleonthenet.com/6583/best-help-desk-support-solutions-for-online-businesses/#comment-1345 Thu, 25 Nov 2010 00:17:14 +0000 http://www.nicoleonthenet.com/?p=6583#comment-1345 It’s nice to see others fighting (and winning!) the battle with the help desk. 🙂

]]> By: Tiffany https://nicoleonthenet.com/6583/best-help-desk-support-solutions-for-online-businesses/#comment-1344 Thu, 25 Nov 2010 00:05:48 +0000 http://www.nicoleonthenet.com/?p=6583#comment-1344 Hi Nicole,

I’d be very interested to know how you use gmail. One issue I have is not being able to alphabetize by sender.

Thanks for shining a light on this topic. My only experience with help desk is being a client. If you can give a personal touch aside from forcing people to look through your knowledge base. Canned answers don’t seem canned to the person receiving them.

Please keep us posted on Zen Desk. It’s been added to MarketMeTweet so i’m interested to know how it works out.

Thanks!
Tiffany

]]> By: Loretta https://nicoleonthenet.com/6583/best-help-desk-support-solutions-for-online-businesses/#comment-1343 Wed, 24 Nov 2010 21:09:06 +0000 http://www.nicoleonthenet.com/?p=6583#comment-1343 I like Gmail, but I don’t have a big support ticket email mess in my business just yet. (maybe someday soon) Working as a VA I hear crazy horror stories about help desks all.the.time and I shiver just thinking about it.

]]> By: Leann https://nicoleonthenet.com/6583/best-help-desk-support-solutions-for-online-businesses/#comment-1342 Wed, 24 Nov 2010 19:30:14 +0000 http://www.nicoleonthenet.com/?p=6583#comment-1342 Yes, let’s see the gmail report! 🙂 Always love to hear great stuff about how people are extending everyday tools!

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